CASE STUDY
Situation_ VSAM Knowledge Solutions provided a resource that fulfilled the role as Program Director for ITS managed services of ERP and Toronto IT Industrial Manufacturing Portfolio projects at Sanofi Pasteur Toronto.
Obstacle__ The scope was to provide service delivery and service management of the program that had 13+ resources on project components aligned with Sanofi’s strategic portfolio within the ERP and Toronto IT Industrial Manufacturing. The program manager was to ensure onboarding/offboarding, resource planning/forecasting and overall status of the program.
Actions __Using software “Monday.com”, the program manager was tracking, reporting, forecasting, and managed resource capacity of the program. The program manager worked with the PM/BAs/Developer contractors to conduct standup meetings weekly, 1 to 1 meetings weekly and ensured resources would recording actual hours for budget project components and project status updates (accomplishments, in-progress/next-steps and risks/roadblocks). The program manager provided onboarding/offboarding of resources to the client and the Program and expectations. The program manager provided insight to sponsors for resource allocation/capacity/skill set to new intake of project components.
Results_ The program manager was able to provide a detailed resource monitoring/allocation/forecasting through the program management tool “Monday.com” and delivered to the sponsors overall program health status updates and roadblock mitigation requirements on a monthly basis.
